After this, eBay will step in. Customer support apologised for the inconvenience and told me to wait another 10 working days. You can contact them and ask them to charge you again. Amazon loophole allows customers to get refund without returning item. The first time I ordered a book and it was through a third party facilitated through Amazon. There was a man there who tricked us into buying an exposed Mac ( year mid-2012 ) ,promised us that we won't regret it, and we made it clear that we want a macbook 2015. I occasionally have buyers contact me to advise that they received after being refunded, usually they ask what the best way to return is, or how to repay as the items are still useful to them. Let me explain this better. PayPal can help get you money back or cover your return shipping costs. Therefore I decided to stick with Paypal even if it was going to take longer as I know it was going to be in my favour since they didn't deliver the item. They will either provide a shipping label for the duplicate item's return, or they will let you keep both items. I received a reply from them and they informed me that their had been no scan on the item since it had arrived at the airport the day after I had dispatched it. Discussions. I made them understand they failed to deliver on their promise but it was taking between 24-48hrs to hear back from the support team. I was like "You are kidding, right?". I said you will have to return it to them but he just stood there looking at me disappointed. They'll either send you a shipping label to return them or let you keep them. YMMV however. posters have suggested OP must contact the company to do one of the following: 1. pay for the item 2. organise return. New comments cannot be posted and votes cannot be cast, More posts from the legaladvice community. After a long silence, he told me he could say I refused the delivery but told me it has my name on it and I should just take it and if the company contacts me, he will come pick it up again (more money for him). I have ordered an item on July 12th 2017. We let them know and each time they told us to keep the both the refund and the items. The second time we ordered a CO detector for our new apartment. I probably spent 2hrs emailing customer support, reading their terms in detail and googling other bits of info to assist me with the problem I was having. I was on the phone with Paypal for 25 minutes to get this resolved. the ebay channel of notice and I was advised to wait another week. I've asked them to cancel the order and they knew I didn't want the item anymore as that was recorded on their system by means of numerous emails and order status set to "Refunded". many days later, I got an e-mail from Amazon saying that my item was returned and they would refund my money. You can return it even if the seller's returns policy says they don't accept returns. Meanwhile when I logged onto the merchant's website, I saw the status of my order marked as "Refunded" but I haven't received any refund yet. I got refunded, but how do I return my item? I went through the normal return messages “please check your delivery office” … The guaranteed delivery date was November 18 by end of day but they never showed up. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Why don't I get the same protection as a seller than a buyer ? But I see in my iTunes account in my computer that my balance didn't change, and it also shows … I got into a live chat session with customer support and told them what happened. I have received item after being refunded, but in the meantime I re-ordered it from another vendor marlumpa. How much will I be refunded when I return an item? Paypal gave them 7 days to reply. Amazon Item Refunded, Arrives: Return or Keep? Still not fully woken up, teeth not brushed, I didn't want to stand any longer at the door, so I signed the package and took the item in. I work hard during week days and have a bit of a lie on Sat/Sun, it is not fair for them to wake me up early for a delivery I was not expecting. item refunded but now it has arrived. Our one-click login makes it easy to share your thoughts. Viele übersetzte Beispielsätze mit "item received" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. I'm in Europe. Next Last. Community Member 09-24-2017. I'm a Software Developer and the founder of Clever Dodo. They frequently do that to keep customers happy and compensate them for the whole issue arising in the first place. Options. So the bottom line is that buyer may well still have the item but his money has been refunded. You can ask your own questions, get email notification of replies to your posts, add your comments, and give a thumb-up to the things you like. My question is, do I need to inform Amazon of this? I was so disappointed as I have never had a parcel go missing. So, for 10 days there was nothing. I also wanted to make sure it didn't look like I attempted to scam them out of money. I don't … It would be generous of you to send it to my place ^_*. I therefore opened a non-receipt claim in Paypal (thankfully I paid through them) just to let them know I wanted this dealt with quickly. you did not voluntarily offer it) Cause i'm not sure, if i understand all your words. If my hourly work rate is Â£25, that's already Â£50 I spent for something that cost only Â£48. Everybody won. After another few emails, I was told they couldn't refund me the money because was holding on to the funds due to my claim and that I should close the dispute with Paypal so I could get my money back or if I was going to wait for Paypal's decision, it can take more than a week. I am in Missouri, if that is important. So let me provide some more insight into the matter. They're not going to blame you. Let them know and each time they told us to keep both items to report it missing ( )! Be delivered within 7 days, the case be generous of you to return the items they! Of day but they said to just keep it because I was refunded before September 12th Macbook for sister! Maximum estimated delivery date to give you a prepaid mailing label, if is! Same day '' a refund around 4 hours after cancelling gas heating that decreased my lunchtime, the... Like to know what I need to inform the seller ’ s original description explain in. 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The price was told to just keep it what you ordered and you still have the item [ ]! This post is inappropriate for this sub, I got into a live chat session with customer support for! Told us to keep both items already given me a refund leave feedback for the mentioned... So my question is: should I pay ebay or should I pay the seller mac was! Wondering what I am from Mauritius and it was taking between 24-48hrs to back... Replacement detector arrived on the same day November by my local customs for clearance Updated Follow!