Next he asked me to reboot my smart hub and try the same. The process of changing to something and changing back worked for all mine. If your device doesn't turn on or respond to your commands, try thesetroubleshooting steps. Upon reenabling the skill I found that I have two SmartThings hubs listed under the name “Home”. Ghazgkull (Customer) asked a question.. December 3, 2020 at 6:55 PM Ask the community. I tried disabling and deleting all devices. HS100 suddenly stopped working with Alexa - "server unresponsive " 110 0 Not able to connect HS 100 plugs with Alexa. Could that be the issue ? Made with love by TrinixCreative [trinixcreative.com] I have this issue with all of my devices. Wire-Free Devices. Please select what best describes the information: Thanks! Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. 4 hue lights attached to alexa hub and just before Xmas, all hue lights gave up. Power the BOND off for 30 seconds by removing the USB connector. Welcome to the Wyze community @bhinman! If you meet any difficulties in the process, please roll down to the bottom for Troubleshooting. Edit payment info, 1-Click Settings is the server down? This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. Alexa would say "okay!" Yep, changing he device type, saving and then changing it back and saving worked like a charm! Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. If Alexa responds back "Server is unresponsive" and this happens on more than 1 Bond controlled device please power the Bond Bridge off and on. I did remove a switch and readd it and it’s still happening. Light Bulbs. :/ Google user. I am having this same issue. Anyone else experiencing this issue and able to determine if its on Amazon or Hubitat's end? Alexa doesn't respond or says she can't understand you. It worked fine earlier today, but now any time I try, the blue Echo light spins for a few seconds, and I get whatever light/group “isn’t responding”. The devices still respond to voice commands. I have the same problem. They were great for a month. Our automated system analyzes replies to choose the one that's most likely to answer the question. Power the BOND back on by plugging the USB connector into the BOND. Select the department you want to search in, This isn't the information I was looking for, Top subscription boxes – right to your door, Alexa App OS and Software Version Compatibility, Turn Brief Mode On or Off for Your Echo Device, © 1996-2020, Amazon.com, Inc. or its affiliates. I had this issue as well on a few devices. Original Poster. And it has created duplicates of many of my devices. I’m able to adjust it just fine. Did you ever get a resolution? Alexa answers all my control commands with “smartthings is not responding” and in the app it reports “server is unresponsive”. The problem is only with one specific device for me. On many of my devices it says “device is unresponsive” when trying to turn off or on, however they seem to work with the echo. recommended this. … I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa … 149 1 HS105 Not Discoverable on Alexa (Local Wi-Fi Control only / remote cloud send cmd failed) 1568 1 … So instead of going online and seeing if this is a problem on their side instead of mine, I instead go for a full reset (Even though I remember how much of a pain it was to pair this thing). All devices say server unresponsive. Although, if a group contained a TP-link device and Vera devices only the TP-link device would turn on. Login not working? Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. The lights are turned on or off). Repeat this multiple times and turn it … Heather X. marked this as an answer. Make sure you're using the correct activation phrase for the particular skill. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. Once disabled, tap on Enable to Use for the Wyze skill. we'll use this information to improve our online Help. Yes, I only had it for one device. Alexa App Doesn't Open on Web Browser; Alexa App is Slow or Unresponsive; Alexa App OS and Software Version Compatibility; Download the Alexa App; Sign Out of the Alexa App; Turn Alexa Phone Notifications On or Off I disconnected that device from Smartthings and reconnected it. How to Fix Alexa Not Working with ecobee Switch+ - Support.com Tap on Wyze and then Disable Skill. Can't re-enable the skill now. Tap on Disable. The light indicator is red when your device is muted. Recommended based on info available . I created a virtual switch and I added a script to allow alexa to open it and suddenly a few devices went unresponsive. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Tap on Skills & Games. It appears to be a problem with the app update and how it does not work with Alexa as advertised. It is a known issue and they’re working on it. HS100 suddenly stopped working with Alexa - "server unresponsive " 124 0 Not able to connect HS 100 plugs with Alexa. My server (Alexa skill uses an MQTT server) is configured inside the AWS lambda. TP-link devices worked fine. I'd rather just get one of those to control my RGB lights. Fix unresponsive lights. All Zigbee devices respond correctly. Real-time problems and outages for Amazon Alexa. Your skill may need parental permission. I tried the reboot and other suggestions with no luck. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. The Alexa app can’t control the devices either. Now I am added to the list of users with this issue. Alexa also has a companion website and companion apps for iOS and Android. Also, from the app I could “push” the ON button and the light would come on but I could not get it off. Press J to jump to the feed. A quick device type reset and it was fixed. What i have noticed is that all ZWAVE devices are GE switches/dimmers and are using the local processing DH from ST. So, thanks! Force stopping the Alexa app resolves most issues with responsiveness. 152 1 HS105 Not Discoverable on Alexa (Local Wi-Fi Control only / remote cloud send cmd failed) 1579 1 … I discovered as many did today my alexa wasnt responding to my smartlife light. When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. Have you try un-linking and re-linking the Wyze skill? Anyone else having problems with all devices in the Alexa app becoming unresponsive. At times I'm getting errors shown in Alexa mobile app "Server unresponsive". Server Status will ping your favorite websites and track if they are online providing you with the latest status of that server. HS100 suddenly stopped working with Alexa - "server unresponsive " 141 0 Not able to connect HS 100 plugs with Alexa. Powered by Discourse, best viewed with JavaScript enabled, Alexa displays device as unresponsive while ST shows the device is active. I discovered as many did today my alexa wasnt responding to my smartlife light. There's a problem loading this menu right now. If I remove them and run discovery, they’re detected, and I can control them without issue through the WeMo iOS app, but Alexa refuses to talk to them. recommended this. Unfortunately this didn’t work. I’m seeing this too. Alexa says it’s unresponsive. Can't re-enable the skill now. If you include it in a routine with other working devices, it responds with OK in a normal way. In the alexa app it says server is unresponsive , but I don’t see anything anywhere that says waiting on wyze I disabled and enabled the skill and all is well. Make sure you have an active internet connection. However, the devices respond in the correct way (e.g. They operate fine just no feedback that says they are currently on or off. I’ve been frustrated with 1 single device in my house for the last month that suddenly stopped working with Alexa while everything else continued just fine. I just reached out to someone from the live chat. Thanks, … Wyze recently reset their security tokens as a precautionary measure, which means everyone’s Wyze Alexa skill was reset. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. Alexa would say "okay!" Echo was able to turn on devices and groups for Vera. I have reset and still not working, the remote on … It makes it easy to help troubleshoot network issues. but nothing would happen. This was not ready for release!! :/ Google user. He couldn’t give me a time-line for the fix. Hopefully the hints above might work for other people. Alexa is a little strange in how it brings in lights from your Hue account. In that case Alexa doesn’t complain. Last problem: Jan. 6, 2021 at 7:44 p.m. Does the Alexa HomeSeer skill use myHS in some fashion? After moving my HS3 PRO application to a new server a few days ago, all of my HS3 devices, both physical and virtual, have become unresponsive to the Alexa API (and this is the 'simple' Alexa API, not the more complex "Alexa, tell Homeseer...." version). When the message comes up you can not see the current state of the device. While we're unable to respond directly to your feedback, Yesterday, everything worked. I re-enabled and gave permissions and all the devices I removed came back and those that were unresponsive started working again. 1. Then remove the device in Alexa, re-enable the skill and discover new devices again. TechLaurels: Laurel Nevans' Computer Services Blog: Alexa … If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. View This Post. Note: Some manufacturers listed may not be available in all countries. Alexa Preferences and Settings. 152 1 HS105 Not Discoverable on Alexa (Local Wi-Fi Control only / remote cloud send cmd failed) 1576 1 … Sorry to necro this thread, but just wanted to send a thanks to all of you for the tip on changing the device type to something else and back to make Alexa start working with a device. but nothing would happen. Any ideas? The Alexa app discovers my other items I.E. Change the DH back to local processing one from ST and within a few hours the issue is back…. However, the devices respond in the correct way (e.g. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. Dear user, we are sorry for your inconvenience. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Change your address, Digital & Device Forum Original Poster. The entire time they worked great in ST. This is most likely happening because your ecobee is not connected to wi-fi or your ecobee mobile app. And the report state is working fine after sometime. Tap on Your Skills. Still didn’t work. You can likely change it back. Today while attempting to turn on devices and groups on the Alexa smartphone app, received “server unresponsive” message when attempting to turn on Vera devices. If i switch one of the DHs to a custom which changes the device from local to cloud processing, Alexa has no issues with managing the device. Then I bought a z-wave garage controller. View purchased books & apps, Your Subscriptions The app was showing “server unresponsive” but I could still use voice commands to turn the ESP8266 connected devices on/off (I don’t use dimming). i’m getting the same error message for my ZWAVE devices. 475 2 TPlink smart plugs not working in Alexa. Tap on the three lines in the upper left-hand corner. lbeck37 September 27, 2019, 9:09pm #11. It is recommended that you switch your phone's network to 4G and enter the device's app (non-Alexa app) to view the device's status. This article will introduce how to connect TP-Link Kasa devices on your Amazon Alexa app. I just reached out to someone from the live chat. Yes and no. If you only command the specific device it again reports the error. Something that also worked initially is grouping it under a scene. The lights are turned on or off). Harmony hub, Ring and Yamaha Multicast. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. I decided to disable the smartthings skill in alexa. If you have only one light that won’t respond, … Hi, folks! Devices & Content 475 2 TPlink smart plugs not working in Alexa. If this message appears, it means the device status currently saved on the server is offline. My Alexa app says "Server is unresponsive." I ended up disabling the skill again via the Amazon Alexa app. He told me to disable the skill in Alexa and remove the smartapp in Smartthings. Strange because I can do it all in the Smarthings all from my phone! It worked fine with Alexa and all the switches includeing the insight before the firmware update. Breakthrough on Alexa-Hue light issues (server unresponsive) I’ve read the same setup from other users a dozen times researching this problem: a not-unreasonable number of Hue lights, controlled just fine with the Hue app, but Alexa cannot communicate with one or more of the bulbs. Deliver books, apps to your device, Digital Purchases Here you see what is going on. The thermostat is compatible with Alexa. Alexa one minute can turn the smart plug on HS-100 other times it says it not responding. Recommended based on info available . I have checked the network and it is on 2.4 GHz and I have enabled skills in Alexa and Alexa find the device but still can't manage the devices. I suspect we’ll have a few people running into this issue over the next few hours/days. Before we begin: Please open the Kasa App and sign into your TP-Link account. 474 2 TPlink smart plugs not working in Alexa. Thanks! So for every Alexa request, we try to get the response from MQTT. This is a problem with app to Alexa connection. Alexa answers all my control commands with “smartthings is not responding” and in the app it reports “server is unresponsive”. More. Check that your device isn't muted. But it goes away after sometime. In hindsight, I think that just doing the latter might be enough. For more help, try our Echo & Alexa forum. Then I did the same for the device list in Alexa. “Alexa, ask Server Status is YouTube offline” Server Status. So instead of going online and seeing if this is a problem on their side instead of mine, I instead go for a full reset (Even though I remember how much of a pain it was to pair this thing). Our automated system analyzes replies to choose the one that's most likely to answer the question. My Alexa app says "Server is unresponsive." None of my Echo devices can control my WeMo lights this evening. As I stated above the app works with the switches but no longer with Alexa since the update. Heather X. marked this as an answer. 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