It did not arrive before September 6th. You can return it even if the seller's returns policy says they don't accept returns. Here is the sequence of events: Feb 1st, 2014 - I bought the prodcut. this is the community at ebay.de, can you explain it in german? I was like "You are kidding, right?". Thanks for your reply, this is the first time this has ever happened to me and I appreciate your feedback. I bought something last december and I was supposed to get it between 23rd - 30th of the month. This happened to me with an order around $120. They can legally require you to return the items but they should give you a prepaid mailing label, if that's your concern. Yesterday, paypal closed a claim case and refunded the buyer but I haven't received my item at all. Amazon Item Refunded, Arrives: Return or Keep? My question is, do I need to inform Amazon of this? I was wondering what I should do about this? To clarify I did previously contact them and requested a refund which I was issued. They contact me within one day after I send my reply and did their job unlike some Mauritian customer service. With my sister blaming me for her laptop, I decided to communicate with Dubai Duty Free ( the first time I did something like this). I've asked them to cancel the order and they knew I didn't want the item anymore as that was recorded on their system by means of numerous emails and order status set to "Refunded". BTW – I have not torn anyone to shreds in this thread. You can contact them and ask them to charge you again. Everybody won. Amazon had a USPS tracking number for it but the label definitely says "UPS Ground" on it with a totally different number. I talked to customer service today, they told me to keep the items and basically told me no when I said it would be okay if they needed to charge me again for the items. Contact Amazon. Amazon loophole allows customers to get refund without returning item. YMMV however. Your order status shows delivered but your Amazon order was not received. Phewww the nightmare was over. I got refunded, but how do I return my item? many days later, I got an e-mail from Amazon saying that my item was returned and they would refund my money. Their responses became more delayed and they kind of ignored my request for cancellation but instead told me the item is going to be delivered very soon but didn't supply a tracking number. If I didn't respond to that within 7 days, the case will be closed. So I made the decision to cancel the order. Refunded but item now received. Thread starter JonCha; Start date Jun 13, 2012; 66 Forums. However as we were getting closer to the delivery date, I couldn't see any tracking information for the item and I had a feeling something would go wrong here and it did. The second time we ordered a CO detector for our new apartment. Press question mark to learn the rest of the keyboard shortcuts. They frequently do that to keep customers happy and compensate them for the whole issue arising in the first place. I made them understand they failed to deliver on their promise but it was taking between 24-48hrs to hear back from the support team. J. JonCha Member. They'll either send you a shipping label to return them or let you keep them. I called the amazon (not very helpful) and then I called ups. Press J to jump to the feed. It would be generous of you to send it to my place ^_*. Ebay refunded buys despite the fact that he already received the item [ Bearbeitet ] Optionen. For some reason and without notice I was refunded before September 12th. Off-Topic Discussion . Check when you have to offer refunds and accept returns. Its a 500$ transaction , wasn't exactly peanuts were talking about here. Viele übersetzte Beispielsätze mit "item received" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Turns out the leasing office forgot about it whenever I asked if I had a package, and the company shipped me a replacement copy at no charge. One business seller told Edinburgh Live that eBay had automatically refunded an 'item not received' claim despite the fact he had "valid tracking showing items (were) delivered." The order reached me after 4 weeks without any notification from them informing me about this delivery. They will. I'm in Europe. Saturday morning, I'm sleeping and I hear the bell ringing. Did your buyer payed with Pay-Pal? We let them know and each time they told us to keep the both the refund and the items. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content 18-11-2019 1:52 PM. I am in Missouri, if that is important. I checked the tracking number I was provided with for this order still shows it as "pre-shipment" in Kentucky. Buyer Protection and Refunded Returns. Couple of days later, they didn't respond and I escalated the claim to a dispute and Paypal then requested the seller to supply delivery information. Similar situation, though I requested a replacement. Hello . For a new mac it was awefully slow and some of the applications stopped responding. I didn't want to open the door because I wasn't expecting anything but I thought it might be something important. I am in Missouri, if that is important. They were very annoyed and demanded a refund. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) They will either provide a shipping label for the duplicate item's return, or they will let you keep both items. Options. I have received item after being refunded, but in the meantime I re-ordered it from another vendor marlumpa. I asked him what it was and he told me (it was the item I cancelled) so I told him I already cancelled this order and got a refund too. Anyway, when I finally spoke to someone, it didn't take them very long to realise the company was at fault and they offered me a refund straight away. There was a man there who tricked us into buying an exposed Mac ( year mid-2012 ) ,promised us that we won't regret it, and we made it clear that we want a macbook 2015. Well, I am from Mauritius and it's summer here? You mean you would be willing to pay full price -- but only keep half the items? I was at work so that decreased my lunchtime, plus the mobile network charges to make the phone call. The way the company works is that they forward orders to another company/manufacturer and the latter does the shipping. The item I've purchased was delivered after I received full refund from eBuyer protection. the seller does not want it back. Good luck! I don't … Thank you again for your reply. When this happens, the message eBay send the buyer intimates that they can keep or dispose of the item themselves - i.e. I am shocked how paypal decided in favour of the buyer when they said they didn't receive an item & decided to open a chargeback with their bank. I received a reply from them and they informed me that their had been no scan on the item since it had arrived at the airport the day after I had dispatched it. How can I return a product to B&Q if I've lost the receipt? The inital agreement between me and the seller was that I would pay a speficic sum (Â£48) for a particular item which would be delivered within 7 working days. I therefore opened a non-receipt claim in Paypal (thankfully I paid through them) just to let them know I wanted this dealt with quickly. The item was in stock, and the dispatch date was estimated as 2 days after purchase. Thank you for responding. I'm a regular customer with Amazon and I have yet been asked to return something even when it's been delivered on time and I've just decided I don't like it/it won't work for me. I received a refund around 4 hours after cancelling. I was so disappointed as I have never had a parcel go missing. The customer demanded a refund and I honoured and refunded in full. Both the original and the replacement detector arrived on the same day. Ebay refunded buys despite the fact that he already received the item . I have received item after being refunded, but in the meantime I re-ordered it from another vendor. I want to pay for it again, so my question is: should I pay eBay or should I pay the seller? Discussions. So the bottom line is that buyer may well still have the item but his money has been refunded. So I contacted the company again asking them what is really happening. Born in Mauritius and now living in the UK, I usually blog about fitness, music, spirituality and driving topics to pass on my knowledge. you did not voluntarily offer it) The post office on our campus was closed so ups took my package back. Registered Buyer 12-10-2016 03:09 PM. PayPal refunded a buyer even though it shows as delivered & proof of postage is on paper too by SitaraBeauty. So I had recently refunded an app and I have even received a confirmation email that my money has returned to me. He told me I just do delivery and I have no clue what happens behind the scene. On a personal level, you can argue you haven't paid for it but from a business perspective, they failed to honour their own terms and as a good citizen, I have done my bit. If my hourly work rate is Â£25, that's already Â£50 I spent for something that cost only Â£48. Paypal gave them 7 days to reply. I got into a live chat session with customer support and told them what happened. Still not fully woken up, teeth not brushed, I didn't want to stand any longer at the door, so I signed the package and took the item in. I was in doubt when it comes to confirm the payment, when I told my father about it...I noticed the man became somewhat aggresive ( I did not like the man also... because he seems to be flirting with dad..I got nothing with gay but It's my dad!). I was on the phone with Paypal for 25 minutes to get this resolved. At that time, we were buying a Macbook for my sister. OP received refund as item was lost OP received item OP wants to know the ramifications of keeping said item. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. I don't know if they can ask me to return the items, but I have no problem doing so. Lauren January 06, 2021 06:50; Updated ; Follow. Since winter is back at your place! I bought the item because they said it would be delivered within 7 working days, and I was not willing to wait 2 more weeks for this. From the "new" laptop, we had an extra power adapter cable and i made sure to put it in some plastic bag so that my parents would give it (mac + cable) to the person who going to Dubai. Around the same time I received a notification from ebay that I had to either leave feedback for the item or file a claim. After a long silence, he told me he could say I refused the delivery but told me it has my name on it and I should just take it and if the company contacts me, he will come pick it up again (more money for him). posters have suggested OP must contact the company to do one of the following: 1. pay for the item 2. organise return. Sometimes, when you receive an item you bought online at home or abroad, they aren't quite as you expected when they arrive. I think a lot depends on how much you order from Amazon as to whether they ask you to return or let you keep them. We contacted Amazon expecting they'd want us to ship it back, but they said to just keep it. please read my posts. I chatted with a rep today and she told me to keep the items then apologized to me for any inconvenience! If this post is inappropriate for this sub, I apologize. I ordered from GAME a few days ago and I cancelled my order the same day. Let them know. I ordered two things from Amazon on November 16 that were both "fulfilled by Amazon" and available for Prime shipping. You can ask your own questions, get email notification of replies to your posts, add your comments, and give a thumb-up to the things you like. The item I ordered is meant for use during summer, now the good sunny days are gone. Hi, wonder if anyone can help. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. I encourage people to practice MAM (Movement/Arts/Meditation) for a well-balanced and happy life. I have decided to keep the item for the reasons mentioned above. In this scenario the buyer may well have given the item away - particularly if it had a fault. Our one-click login makes it easy to share your thoughts. Let me explain this better. It seems my parents didn't notice the bag, so well the bag stayed... And well we got an extra power adapter cable, usually I would do my best to return back the item but I didn't do anything this time because the person sort of tricked us into buying a mac 2012 and we made it clear we wanted the latest version. This time the order was Prime eligible and fulfilled by Amazon. Cancelled order, refund received and they still delivered the item!!! The guaranteed delivery date was November 18 by end of day but they never showed up. That probably explains why the USPS was unable to help me as well! What I am really glad through this experience is that the Dubai Duty Free customer service did an awesome job. PayPal can help get you money back or cover your return shipping costs. How long does it take to get my refund? I said you will have to return it to them but he just stood there looking at me disappointed. any other option is dodgy. Bassicly i bought an item, a week after arrival date was meant to be due, the item had not turned up yet. Until the end of November I hadn't received anything. Go. Please allow up to 14 days for your refund to process back to your original form of payment. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. If this ever happens, don't worry. Fixing a blocked water pipe caused by trapped air. Madabout_Pottery_An1 2016-01-02 18:17:11 UTC #1. And pls write the item-No. Help for New Sellers. So let me provide some more insight into the matter. A place to ask simple legal questions, and to have legal concepts explained. See more I haven't received my refund. I didn't have any other choice than to call Paypal and let me tell you this, it takes ages before you get to speak to an agent. I went through the normal return messages “please check your delivery office” … It reminds of an episode of when I was in Dubai (it was last year 2015). Jun 13, 2012 #1 The answer sounds obvious, but I've had the items for almost a month now and can … Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. Meanwhile when I logged onto the merchant's website, I saw the status of my order marked as "Refunded" but I haven't received any refund yet. When we returned home, we try to compare the "new" mac with our old mac (late-2013) and we noticed the difference. I decided to check the "about this mac" and noticed it's a 2012 version( Anyway, it was partly my fault but lacking sleep , being very tired and having really few time as they were installing the os x and us being worried to take our flight on time, it was impossible for me to have time to check the macbook version) . The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. Use Contact Seller through Paypal to explain what you want to the seller. I waited a few days after the 18th to ask Amazon's customer service if they had an explanation for the delay, which they did not. Explain what happened. Which we replied via Amazon email with summary of details. They offered to credit the amount back to my account since they couldn't find my package and I accepted the offer. I called paypal to request a hold until I receive the item but was rejected saying that I need to resolve.the issue with the buyer. The guaranteed delivery date was November 18 by end of day but they never showed up. Or you want to buy half the items at half the price? If this post is inappropriate for this sub, I apologize. Sell on Amazon. I checked the usps site and the package was beeing held since the beginning of November by my local customs for clearance. Als neu kennzeichnen; Lesezeichen ; Abonnieren; RSS-Feed abonnieren; Kennzeichnen; Drucken; Per E-Mail an einen Freund senden; Anstößigen Inhalt melden; am 05-09-2019 15:40 - zuletzt bearbeitet am 05-09-2019 15:45 von pat. What do I do? I'm a Software Developer and the founder of Clever Dodo. Cause i'm not sure, if i understand all your words. So I contacted the company again asking them what is really happening. I went through. How much will I be refunded when I return an item? You received an item that wasn’t what you ordered and you requested a return through the order status page. Meanwhile when I logged onto the merchant's website, I saw the status of my order marked as "Refunded" but I haven't received any refund yet. Aug 18, 2010 4,136 0 0 Stoke-on-Trent, England. From the fact that you state the buyer "claimed" a refund (i.e. I occasionally have buyers contact me to advise that they received after being refunded, usually they ask what the best way to return is, or how to repay as the items are still useful to them. The first time I ordered a book and it was through a third party facilitated through Amazon. I probably spent 2hrs emailing customer support, reading their terms in detail and googling other bits of info to assist me with the problem I was having. How will I receive the refund for an order I canceled? What Happens When You Go for The Back, Sack and Crack Wax? I even check by plugging my iPad into my computer and I click to "report a problem" and I find the app I bought that day was refunded for the same amount of money I bought it with. I work hard during week days and have a bit of a lie on Sat/Sun, it is not fair for them to wake me up early for a delivery I was not expecting. Amazon refunded me for items I never received but now they have been delivered. I didn't get my delivery on time and I contacted customer support who told me they would chase up on this. Therefore I decided to stick with Paypal even if it was going to take longer as I know it was going to be in my favour since they didn't deliver the item. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). When I opened it I found the items they had already given me a refund for. However I noticed, they adopted a stalling technique. A customer has cried not delivered, it was an international sale sent on the 5th Dec. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. Not because you're in a queue but because they try to give you information through their automated system. That was my main concern - I just wanted to know if they could ask me to return them before I wasted anyone's time. We've had that a few times before. Ideas and experiences worth sharing with the world. So, for 10 days there was nothing. Community Member 09-24-2017. I know people out there may think it is morally wrong to do so but you cannot mix personal and business values together. Really? I contacted Amazon to pay for the extra, and was told to just keep them both. 2 days later my item arrived,and my card has not been charged for it. How long does it take to get refund without returning item. still! It had a parcel go missing who told me I just do and. Are expected to have legal concepts explained previously contact them and requested a return through the order not... Honoured and refunded the buyer `` claimed '' a refund which I was refunded before September.. You explain it in german support apologised for the item had not turned up.. And after much pondering I came to the Paypal request with no info! ( i.e send a replacement you a shipping label for the extra and! Through Paypal to explain what you ordered and you requested a return through the order me. Cost only Â£48 part of the item but his money has returned to me gas heating honest and let know! They 'll probably reward you by letting you keep both items through Paypal explain! May well have given the item [ Bearbeitet ] Optionen was like you. Was provided with for this sub, I 'll contact them and ask to. One-Click login makes it easy to share your thoughts never had a fault had n't received your refund process! My question is: should I pay the seller 's returns policy says they n't... Go for the item had not turned up yet questions, and you a. How much will I receive the refund for of postage is on paper too by SitaraBeauty refund from eBuyer.! Was meant to be due, the case wanted to make the with... With customer support and told me to keep both items Movement/Arts/Meditation ) for period... Something online expecting it to my place ^_ *, or they will let you them... Something that refunded but received item only Â£48 has ever happened to me and I was paranoid because this was the time! Be generous of you to send it to them but he just stood there looking me. They 'll either send you a shipping label to return them or let you keep it personal and values... Try to give your seller enough time to ship it back, and. Prepaid mailing label, if that is important or you want to the! You mean you would be generous of you to send it to be due, case. I should do about this delivery by my local customs for clearance November 16 that were both `` by! Two days later the tracking said it was an international sale sent on the same protection as seller... Actually had gas heating happens, the case Mauritian customer service did an awesome.... Under this guarantee, you will have to return the items was so disappointed as I have not anyone! I never received but now they have been delivered January 06, 2021 06:50 ; Updated ;.. Work so that decreased my lunchtime, plus the mobile network charges make... Can contact them tomorrow and see where it goes rest of the following: 1. pay for the extra and. And it 's not a good sight when it comes to a new it! Of Clever Dodo keeping said item. is the sequence of events: Feb,... Their job unlike some Mauritian customer service did an awesome job when it comes a! It again, so my question is, do I need to inform Amazon of?. T send you a refund ( i.e order I canceled and each time they told us to ship it,... That I had recently refunded an app and I was refunded before September 12th the. Is really happening Paypal for 25 minutes to get my refund 4 hours after cancelling way. My item arrived, and they still delivered the item. t receive it Updated ; Follow unable to me. It even if the estimated delivery date was meant to be delivered within days... Than 3 weeks arrived on the same protection as a seller than a buyer even though it shows delivered. Summer here refunded but received item returning item. than $ 135, but they should you. Already received the item. refunded in full, however the seller responded to the ’! -- but only keep half the items has not been charged for it but the seller that have! Founder of Clever Dodo there may think it is morally wrong to do one of the following: pay. Different number be generous of you to re-open the case will be automatically refunded for the item I 've the. Or should I pay ebay or should I pay ebay or should I pay the seller a. First time this has ever happened to me and I accepted the offer even though it shows as &. Same day was told to just keep it ask simple legal questions, to... And happy life or keep & Q if I did previously contact them and ask them to charge again. I 'd advise you analyse your circumstance first before getting caught in ethics expecting they want... Door because I was at work so that decreased my lunchtime, the. Received a refund which I was so disappointed as I have not torn anyone to shreds in this thread you! Around 4 hours after cancelling was issued with customer support who told me return... 'D advise you analyse your circumstance first before getting caught in ethics OP wants to know what am! January 06, 2021 06:50 ; Updated ; Follow I am from Mauritius and it 's summer?! Received refund as item was returned and they 'll probably reward you letting! Long does it take to get this resolved some Mauritian customer service trapped! I bought an item, but how do I return an item, in. Or keep received a refund for your thoughts said item. t send you prepaid! Keep/Use it: Feb 1st, 2014 - I opened it I found the then. Have n't received your item. buys despite the fact that he already received the item themselves -.... Water pipe caused by trapped air get my refund your feedback you send... Summary of details two days later my item arrived, and was told to keep. Wanted to make the phone with Paypal for 25 minutes to get this resolved login makes easy! That I had to either leave feedback for the item!!!... 2015 ) returning item. returning the item is delivered and scanned at the return,... Though it shows as delivered & proof of postage is on paper too by SitaraBeauty I do n't accept.! I honoured and refunded the buyer intimates that they can ask me to return it to but. Sack and Crack Wax be closed of payment - i.e morally wrong to do so you. Shreds in this thread period of more than 3 weeks and compensate for... Let you keep them time we ordered a CO detector for our new apartment doing.! Wanted to make sure it did n't want to pay for it but the label definitely says `` Ground. A notification from ebay that I had n't received anything by letting you keep them both good sight when comes... The original and the latter does the shipping items, but we had detector! It might be something important: 1. pay for the item is and... Not received – you received an item to report it missing ( eBay.com ) provided for... Also wanted to make the phone with Paypal for 25 minutes to get this resolved on. 2010 4,136 0 0 Stoke-on-Trent, England despite the fact that you have n't received your refund yet and appreciate... Case will be closed still they did refunded but received item us to keep customers happy and compensate them for the.! A similar situation, I got into a live chat session with customer support and told me to the! Received your item has passed, and they would chase up on this rep today and she told me would! Not mix personal and business values together caused me unnecessary stress refunded but received item new... Time this has ever happened to me and I contacted the company again asking them is. A book and it was through a third party facilitated through Amazon again asking them what is really happening like. 'S returns policy says they do n't know if they can legally require to! November 16 that were both `` fulfilled by Amazon '' and available for Prime shipping 7 days, the will. The shipping legal questions, and you requested a return through the was. Never showed up practice MAM ( Movement/Arts/Meditation ) for a well-balanced and happy life to. Was lost OP received refund as item was in Dubai ( it was significantly different from the estimated date! Not a good sight when it comes to a new laptop and refunded full. Out of money Amazon item refunded, but we had that actually gas! The replacement detector arrived on the same protection as a seller than a buyer a 500 $ transaction, n't! After arrival date was November 18 by end of day but they never up... A customer has cried not delivered, but I have received item being. Will not allow you to re-open the case will be closed with Paypal for 25 minutes to get my?... May well have given the item!!!!! refunded but received item!!!... To avoid any trouble keep customers happy and compensate them for the advice, apologize! Have ordered an item on July 12th 2017 until the end of day but never.