The way you reset your Amazon Echo varies depending on which model you have. Try these troubleshooting steps in the order presented here, ranging from simple fixes to more complicated problem-solving. This simple troubleshooting step often works for many digital malfunctions in the tech world. There could be voice-recognition glitches or problems with your Amazon account setup. The Wi-Fi may be spotty or malfunctioning, or the Echo might be … There may be a simple culprit, such as a power or internet outage. Gosund is a leading smart home products company, buy smart plugs, switches, WIFI outlets, Alexa plugs. When I look at all devices in the Alexa app I see 2 - 4 entries for almost all of my devices (see attached). When you order an Echo device, it's registered to your Amazon account before being sent to you. This way the devices communicate … Julia Borgini is a former Lifewire writer and a technical copywriter. After you reset your Echo device, you need to register it to an Amazon account and reenter any device settings to use it again. I think I know why this is happening but I don’t know how it happened or how to fix it. I have a grand total of four Zigbee bulbs. Force Stop an App on an Android Device; Force Stop an App on an iOS Device; Sign Out of the Alexa App; Download the Alexa App; For more help, try our Echo & Alexa forum. I’ve already deleted the bulbs and disabled the hue app from alexa and the re-enabled it but still the only devices J can find are the individual bulbs. You can reset your Echo device using the Alexa app on your iOS or Android smartphone. Posted - 01/19/2015 : 04:19:14 AM . Sonos app versions can be viewed and updated via Andriod, Apple, and Amazon devices, provided the device meets the prerequisites for the updated operating system. If your smartphone and Alexa app are on different Wi-Fi networks, the Echo won't be able to respond. Restart the Alexa app from its Settings menu, then relaunch the app. Outage History Insights Enterprise About us Argentina ... Alexa also has a companion website and companion apps for iOS and Android. The night Alexa lost her mind: How AWS outage caused Amazon Echo mayhem. To manually update Alexa on an Echo, say Check for software updates. Then restore power after a few minutes. To restart, unplug and plug back in the device. Is your Amazon Echo device not responding when you bark orders and questions at it? You should be able to use https://alexa.amazon.com to remove all the devices faster than using the Alexa app. Cutting edge features and reasonable prices. Your report was successfully submitted. Patients will … Unplug and wait 10 seconds. If you choose this option, register it to your Amazon account and enter the device settings into the Alexa app again to use it. I reached a point that I was resetting circuit breakers 2-3 times a week. There are several reasons why an Echo device may appear offline, unable to respond to Alexa. That’s because independent outage monitor Downdetector has registered over 230 reports from Amazon Echo owners claiming their device is not working properly this morning. A simple software glitch may be the problem. Factory reset using the Alexa app. Deregister the Echo device. Sometimes an Echo works fine, but it shows as offline in the Alexa app because of a weak connection between the Echo and the modem or router. Repeat the procedure to add more hue bulbs which aren’t being discovered by alexa. When Amazon Web Services went down for a few hours, so did Amazon's Echo devices. I've gone to Lutron Caseta, so I have been forced to embrace another hub/bridge device. Make sure your smartphone and Echo are on the same Wi-Fi network. None of my Zigbee devices are responding. Thanks for your reply but neither suggestion worked. Move the Echo closer to the router. Alexa outage map Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. How to Revive Your Smart Light Settings After a Power Outage. All was well until the internet problem 2 days ago. Verify that the outlet has power, then make sure the Echo is correctly plugged in using its original power adapter. My amazon echo was plugged in during a power outage, and now that the power is back, the echo has the power light above the cable on, and when I hit the mute button on top, the red mic lights up, but the light ring, speakers, and microphone don't work. Well it seems you might not be alone. Any thoughts as to what might be wrong? When I tap remaining entries for the same device it says it’s unresponsive. Whatever the cause, some simple troubleshooting steps should get Alexa and the Echo device back in sync. Alexa and Alexa Device Terms, Warranties, and Notices; Was this information helpful? Update the Alexa app on your iPhone or Android. Move any electronic devices that stand between the Echo and the modem, such as TVs, radios, and microwaves. Tap on the word Change to the right of Wi-Fi Network. When I select the first entry for a device, it gives me the correct status. Yes No Thank you for your feedback. The Alexa app requests mobile device permissions to hear your requests, provide more personalised results, help you set up your Alexa-enabled devices, and support certain Alexa features. I have been using a Fanlinc and a 2441TH Thermostat with a ISY994i for about 4 months now. Thre are several reasons why Alexa and your Echo device might not be working together properly. You might try signing out of the Alexa application on your smartphone and signing back in. My Alexa echo dot would almost always say to check the connection or device/power. Otherwise it will prompt you to download the app. If it doesn't have lights, move the Echo to another outlet and try again. I assume that the Alexa smartapp in SmartThings has your devices enabled. When I select the first entry for a device, it gives me the correct status. Soon after, echo plus will try to discover philips hue bulb and the bulb will blink a few times to confirm its discovery. You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. You'll also want to factory reset your Echo speaker if you're selling it, or giving it to someone else. I resolved the issue by forgetting and re-adding the devices. For one of my devices there are no duplicates and Alexa correctly handles turning that switch on and off. If you want to manually reset Alexa 2nd & 3rd Generation Echo after power outage then you have to press and hold the Microphone off and Volume down buttons at the same time for 20 seconds until the light turns orange. Then reinstall the Alexa App from the iTunes App Store or Google Play. For more information, visit Mygeeni.com. Copyright 2019 Merkury Innovations. Even if the device is offline, the Alexa app will still show its Wi-Fi settings and the name of the network it is trying to connect to in your space. Use a paper clip (or similar tool) to press and hold the Reset button. These troubleshooting steps apply to Alexa-enabled Echo devices, including the Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show. Two days ago I lost my internet connection and I because I was out of town I wasn’t able to reset it until yesterday afternoon. Reconnecting an Amazon Echo to a Wi-Fi networkGearBrain. Please select what best describes the information: This information is confusing or wrong This isn't the information I was looking for I don't like this policy Update this information and see if this solves the problem. This problem usually can be solved quickly and easily with a little troubleshooting. I have a few other devices that have not yet been installed and planned to slowly add devices here and there. Post your comment; Comments (12) Vlad 23 February 2018. Restart the Echo device. Jessica Kormos is a writer and editor with 15 years' experience writing articles, copy, and UX content for Tecca.com, Rosenfeld Media, and many others. Amazon server outage makes Alexa unresponsive. Once you update the app, see if this resolves the offline issues. USA 3 Posts . If restarting and relaunching the app didn't work, update the app. While Alexa and Echo work well together, sometimes Alexa indicates that the Echo device is offline. If you still can't solve the issue, Amazon has a wealth of troubleshooting resources, including a searchable knowledge base and a community forum. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). Was this information helpful? Alexa's 'wake-up' word recognition has been an issue with the Sonos One since product deployment and was addressed and improved in the 8.2.3 system update. Restart the Alexa-enabled device, and see if this solves the problem. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. Locate the reset button, which will be a small hole near the base of the device. If your Alexa speaker still isn't working after a power down, you'll want to do a factory reset. Go to the iTunes App Store or Google Play and see if there's an updated version available. Restart the modem and reboot the router to get the Wi-Fi back up and running. There are several reasons why an Echo device may appear offline, unable to respond to Alexa. Unfortunately for Amazon , Alexa … This wikiHow teaches you how to reset your Alexa device. Check if the router is working and that its display lights are green. Remember Amazon's amazing Super Bowl ad in which Alexa lost its voice? Alexa outage chart Stay up to date Be the first to know the next time Alexa goes down. If you bought the Echo secondhand and the previous owner didn't deregister it from their Amazon account, contact Amazon support and ask them to deregister it. These devices can interfere with the signal. Contact Amazon's Alexa devices help resources. If there's a red light, there's a problem with the router. Get the Latest Tech News Delivered Every Day, Causes of Alexa Saying the Echo Is Offline, How to Fix It When Alexa Says the Echo Is Offline, How to Fix 8 Common Alexa and Amazon Echo Issues, How to Fix It When There's No Internet Connection, How to Fix It When Alexa Is 'Having Trouble Understanding Right Now', How to Fix It When Alexa Won't Connect to Wi-Fi, How to Fix It When Your PS5 Wi-Fi Is Slow, How to Connect Amazon Echo to Your Sonos Speakers, How to Fix It When Your Printer Is Offline, How to Connect Alexa to a Bluetooth Speaker, How to Fix the PS5 'Cannot Connect to the Wi-Fi Network' Error, How to Fix Alexa Multi-Room Audio Not Working or Unreachable, How to Get an Amazon Echo Show Up and Running, How to Fix an iPad That Won't Connect to Wi-Fi, Make sure your smartphone and Echo are on the same Wi-Fi network, Contact Amazon's Alexa devices help resources. I have a problem with Alexa Alexa problems last 24 hours Thanks for submitting a report! You can find the Reset button at the base of your device. It was working fine until we had a power outage. Moving the Echo closer to the modem or router boosts the Wi-Fi signal. Alexa will let you know if she is having connectivity issues. A red light ring on an Echo signals that it has power. The device should reconnect to the Wi-Fi network and reappear in the Alexa app as online. Luckily, the process is quick and simple. While holding the button, plug into an outlet. When I look at all devices in the Alexa app I see 2 - 4 entries for almost all of my devices (see attached). Alexa is Amazon's smart digital assistant. That seems to have fixed it. Cycling power was the only way to reconnect, and it was a temporary fix at that. & much like everyone else, I had 3 bulbs unresponsive after my power outage, but one wouldn’t even turn on. Reset the Echo to factory settings. I didn’t have dupes but all devices were not responding and they all showed offline in alexa.amazon.com. Another culprit for an Echo showing as offline in the Alexa app is that you recently changed your Wi-Fi network name or password, for example, if you moved. She's written for B2B News Network, Kissmetrics, Social Media Examiner, and more. For one of my devices there are no duplicates and Alexa correctly handles turning that switch on and off. I can connect to my device by bluetooth but no sound comes out when I play music, and it doesn't register questions when I ask. When all else fails, and the Alexa app still doesn't show the Echo device as being online, reset the Echo to its original settings. Alexa also has a companion website and companion apps for iOS and Android. (There’s a forget all button.) Press and hold the button on the plug. After a while, the orange light will turn into Blue. An outage map on the site showed the […] Below is a list of certain permissions the Alexa app may request, along with a description of some of the ways Amazon currently uses those permissions. Echo devices might be grouped improperly, or there might be Wi-Fi issues. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. Alexa Loses Her Mind As AWS Outage Renders Amazon Echo Devices Brain Dead We sense a great disturbance in the [Alexa] force. I first become aware of it when asking Alexa … CLEARWATER, Fla., Jan. 5, 2021 /PRNewswire/ -- BayCare is utilizing Aiva technology in 2,500 hospital rooms across 14 Tampa Bay-area hospitals. When I tap remaining entries for the same device it says it’s unresponsive. Schedule a Callback I guess I need to figure out how to clear the duplicates or get rid of all devices in the Alexa app and re-discover them. I’ve rebooted the hub and asked Alexa to discover devices but that hasn’t helped. Uninstall and reinstall the app. The Wi-Fi may be spotty or malfunctioning, or the Echo might be situated too far from the router. (I had to re-add my groups manually. Restart the Alexa app on your phone. Check the Wi-Fi connectivity. Amazon Alexa. It's the third time this has happened in the past month. Update the Wi-Fi network information. Devices Unresponsive After Power Outage New Topic Reply to Topic Printer Friendly: Author: Topic : Jim98GP Starting Member. You can also reset your Amazon Echo using the Alexa app on your smartphone or tablet. If the Wi-Fi is down, the Echo appears offline. If that doesn't help, it's time to open your apps. If restarting and updating the Alexa app didn't help, uninstall the Alexa app on your iPhone or Android device. If Alexa can't control anything, chances are you need to troubleshoot your Alexa-enabled device. Unplug the router, the modem, and the speaker. If you fix a Wi-Fi issue, turn the Echo off and then back on again. I deleted the offline dupes manually (I didn’t have that many devices) and oddly, I have one ZigBee bulb for which the only entry indicates it’s offline, but it responds in Alexa. Update the software version on the Echo. When you use Alexa to control an Echo smart speaker, your voice commands tell the Echo to play music, check the weather, answer questions, deliver news, share sports scores, control other smart devices, and more. If your Echo or Echo Dot is unresponsive, or you want to give your device to someone else, you can reset the device. When the power goes out, it can wreak havoc on the smart home. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Wait for the light to turn off and On again and then it will light up Orange. Make sure the Echo device is plugged in. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. The Alexa app will now check that your Echo is plugged into a wall outlet and displaying an orange light. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Once successful, it would show up in list of discovered devices and you’d be able to control it. While an Echo should receive updates automatically, an outdated software version may cause the offline issue. Yes No Thank you for your feedback. Rebooting her can solve this, as can rebooting your Internet Box (modem/router.) Sometimes you need to reboot the Smart Device itself. I finally got tired of the issue and kicked Wemo Devices out of my home. Although all devices show and respond in the ST app, Alexa says any device I try to activate is not responding. Start by checking out the device's … See if this solves the offline problem. If you use your phone to access the site, you’ll need to request the desktop version of the site. Check the Echo device's software version and update it if necessary. If Alexa's only having issues with a single device, you need to look at that device. You could also try disabling and reenabling the SmartThings Alexa skill. i checked everything and then thought of putting the Lutron hub on a separate network/connection/wireless SSID by itself and have the echo dot connect to the same network - thus reducing the number of potential conflicting network devices. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. If it doesn't show up in the Alexa app, deregister and then re-register the device. 1) Go to Devices. You can perform this process from the Alexa app or directly on the device. 2. If that doesn't fix things try relocating the Alexa speaker closer to the router. ), Powered by Discourse, best viewed with JavaScript enabled, Alexa says devices not responding after internet outage. Make sure both are on the same network. 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